GENERAL TERMS AND CONDITIONS OF SALE

Part 1: GENERAL FRAMEWORK

Article 1: Purpose and Scope

Last updated on: 06/02/2026.

The present General Terms and Conditions of Sale (hereinafter referred to as "GTC") govern the contractual relationships and apply to all services offered under the commercial name NETTOYEX.

NETTOYEX is a trade name operated by the company: EVLer Group SRL

• Head office: 42 Street Rodenbach, MB2, 1190 - Forest, Brussels-Capital Region, Belgium

• Company number (BCE/VAT): BE 1031.707.440.

• Establishment Unit No.: 2.383.488.453.

• Administrative email: administration@nettoyex.be.

1.1 Scope of Services: NETTOYEX offers cleaning and maintenance services, including in particular: office cleaning, private homes, textiles, common areas of buildings, window cleaning as well as post-construction site clean-up.

1.2 Contractual Hierarchy: These General Terms and Conditions constitute the general framework applicable to all activities of EVLer Group SRL. The specific conditions applicable to the NETTOYEX division (detailed in Article 7) supplement these terms. In the event of any conflict on technical or operational points related to cleaning, the specific conditions of Article 7 shall prevail over the general provisions.

Article 2: Formation of the Contract

The contract is considered concluded upon signature (manually or electronically via the Odoo platform) of the quote by the Client. Unless otherwise stated, our quotes are valid for 15 calendar days. Any modification requested by the Client after signature will be subject to an amendment or a new quote.

Article 3: Subcontracting and Exclusivity

Nettoyex reserves the right to use subcontractors to perform all or part of the services. Nettoyex remains the Client's sole point of contact.

3.1 Non-solicitation: The Client shall refrain from hiring, soliciting or employing under any status whatsoever (employee, independent contractor, direct service provider, etc.), any employee, agent or subcontractor of Nettoyex who participated in the execution of the services, without the prior written consent of Nettoyex.

3.2 Duration and Penalty: This prohibition applies for the entire duration of the contract and for a period of 12 months following its termination. In the event of a breach, the Client will automatically be liable for a fixed penalty of €15,000 per person concerned or, if this amount is higher, an amount corresponding to 6 months of average services, without prejudice to Nettoyex's right to prove greater damages.

Article 4: Payment Terms and Late Payments

• Payment terms: Unless otherwise agreed in writing, our invoices are payable within 15 days.​

  
  

• B2B (Professionals): Any delay will automatically incur a late payment interest of 10% per annum and a fixed compensation of 10% (min. €75).

  
  

• B2C (Individuals): In accordance with the law of September 1, 2023, in the event of late payment, a first free reminder is sent. A 14-day grace period then begins. If payment is not received after this period, legal interest and fixed penalties capped by law will be applied.

Right of Suspension: In the event of non-payment of an invoice by its due date, Nettoyex reserves the right to immediately suspend all ongoing services without prior notice until full payment of the outstanding principal, interest, and fees. This suspension will be at the Client's sole expense and will not give rise to any compensation.

Article 5 : Force Majeure

Nettoyex cannot be held liable for delays or non-performance due to force majeure (strikes, staff illness, pandemics, severe weather, third-party network outages, or any unforeseen circumstance). In such cases, obligations are suspended and work will be rescheduled according to future availability, without compensation.

Article 6: Termination for cause (Abusive behavior)

Nettoyex reserves the right to terminate the contract immediately, automatically and without compensation, in the event of:

• Abusive behavior: Abusive remarks, harassment or threatening behavior by the Client towards Nettoyex staff or subcontractors.

• Serious breach: Repeated failure to comply with access conditions, persistent failure to pay, or violation of confidentiality clauses.

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  Consequences: In these cases, the service ceases immediately. All amounts for services already rendered or committed to remain fully payable.

Part 2: SPECIFIC CONDITIONS PER DIVISION

Article 7: Specificities of the NETTOYEX Division

General provisions: The following provisions apply exclusively to the cleaning and maintenance services carried out under the commercial name NETTOYEX. It is reminded that NETTOYEX is a trade name of SRL EVLer Group; therefore, all commitments made under this name legally bind SRL EVLer Group.

• 7.1 Access and Means: The Client agrees to provide access to the premises, as well as the necessary water and electricity free of charge. If access is impossible at the agreed time due to the Client's actions (non-exhaustive examples: forgetting the appointment, non-functional access codes or keys, unexpected presence of another trade blocking passage), the service will be charged at 100% of its initial amount. This charge is intended to cover travel expenses, staff immobilisation, and the company's loss of earnings.
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• 7.2 Security: The Client must report any defects in the installations (e.g. poorly fixed electrical socket, unstable window) before the start of the service.
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• 7.3 Late cancellation: Any cancellation or request for postponement less than 24 hours before the intervention will automatically incur a flat fee of €50.00.
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• 7.4 Deposit and Supply Costs:

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  • 7.4.1 Cleaning services: A deposit of 30% of the total amount of the quote is required before the start of work for any end-of-site cleaning, restoration, or first intervention.

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  • 7.4.2 Product/Equipment Orders: For any order involving the supply of cleaning products, consumables (e.g. stock of paper, soap) or specific equipment of a significant amount (exceeding €300 excluding VAT or according to the offer), a deposit of 50% to 100% of the value of the goods may be required before the order is placed with our suppliers.

  
  

  • Validation: The execution of services or the order of goods will only commence upon the actual receipt of funds in the account of EVLer Group SRL.

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• 7.5 Claims and Evidence: Any damage must be reported in writing within 24 calendar hours following the service. "Before/After" photos are used exclusively as proof of execution and mutual protection against disputes. If no report is made within this timeframe, the service is considered accepted without reservation and NETTOYEX disclaims any responsibility for damages reported later.
  In the event of proven damage for which NETTOYEX is responsible, compensation will be provided through our Professional Liability insurance, after deducting any applicable excess. Defects observed in areas visited by third parties (e.g., building entrance hall, shared offices) will be subject to a fault assessment; no deterioration can be attributed to EVLer Group without irrefutable evidence. EVLer Group commits to reporting in good faith any incident occurring during its interventions.
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• 7.6 Textiles: NETTOYEX disclaims all responsibility for normal wear and tear or manufacturing defects of treated textiles (carpets, sofas).
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• 7.7 Physical Security (Nettoyex): In the event of the handover of keys, badges, or access codes, EVLer Group commits to using them with due diligence. For optimal security, it is strongly recommended that the Client changes their access or security codes immediately after the service has been completed. EVLer Group disclaims any responsibility for incidents occurring after the return of access or the end of the contract.
  
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• 7.8 Preliminary visit: The services are subject to a visit to the premises to establish an accurate offer. If the actual condition of the premises differs drastically from the initial description, NETTOYEX reserves the right to adjust the price or the timeframe.

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• 7.9 Technical Means and Additional Work:

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  • 7.9.1 Equipment and Cleaning Products: Unless explicitly stated otherwise in the quote (e.g. "labour only" contract), NETTOYEX provides its own professional equipment and products.

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    • Client's Provision: If the contract stipulates that the Client provides the equipment and products, these must be in perfect working order, comply with safety standards, and be available in sufficient quantities to allow for the complete execution of the mission. NETTOYEX disclaims any responsibility for poor results, breakdowns related to the equipment provided, or service interruptions due to a shortage of consumable products supplied by the Client.

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    • Billing for equipment: The use of heavy or specific equipment (e.g. floor scrubber, cherry picker, carpet cleaner) or an exceptional consumption of products may incur an additional charge, as indicated in the commercial offer or the signed quote.

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  • 7.9.2 Additional work and supplies: Any task not included in the initial estimate requested on-site by the Client will be considered an additional charge. These interventions will be billed at the current hourly rate. Similarly, any supply of consumables not foreseen (e.g. replenishment of soap, toilet paper, specific bin bags) will be charged extra. These services will only be carried out subject to the availability of personnel and equipment.

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• 7.10 Duration and Termination (Recurring Services)

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  • 7.10.1 One-off services: For single interventions (e.g. end of construction, post-disaster cleaning), the contract automatically ends after the service has been performed and the invoice has been paid in full.

  
  

  • 7.10.2 Regular Services (Maintenance Contracts): Unless otherwise stated in the quotation, contracts for successive performance (weekly, monthly, etc.) are concluded for an indefinite duration.

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    • Notice period: Either party may terminate the contract by giving written notice (by email with acknowledgment of receipt or by registered mail) of:

      • 1 month if the contract has lasted less than a year.

      • 3 months if the contract has lasted more than a year.

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    • Termination indemnity: In the event of the Client's failure to comply with the notice period, they will be liable for a compensatory indemnity equivalent to the amount of the services that should have been performed until the end of the notice period.

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  • Priority of Article 6 (Termination for Fault): In the event of termination of the contract by NETTOYEX for one of the reasons of abuse or serious breach mentioned in Article 6 (notably in cases of insulting behaviour, harassment, or non-payment), the provisions for immediate termination by operation of law shall apply as a priority. In this situation, the Client remains fully liable for the compensatory notice period indemnity mentioned above, as a penalty clause, without prejudice to any potential additional damages.
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• 7.11 VAT and Taxes: Unless otherwise stated, our prices are exclusive of taxes. For any building cleaning service performed for a client subject to VAT in Belgium and filing periodic returns, the reverse charge mechanism applies in accordance with Article 20 of Royal Decree No. 1. It is the client's responsibility to inform us of any change in their taxable status. 

  • In this respect, it is understood that: Reverse charge. In the absence of a written objection within one month of receipt of the invoice, the customer is deemed to acknowledge that they are a taxable person required to file periodic returns. If this condition is not met, the customer is liable for payment of the tax, interest, and penalties due under this condition.

Part 3: FINAL PROVISIONS

Article 8 : Use of Achievements (Right to Image)

Unless the Client objects in writing at the time of ordering, Nettoyex is authorized to use the completed work (cleaning photos/videos) for promotional purposes on its social media and portfolios. Nettoyex is committed to respecting the confidentiality of sensitive data in accordance with the GDPR.

Article 9 : Confidentiality

The parties mutually agree to treat as strictly confidential all information, working methods, rates, or documents exchanged during the collaboration. This obligation continues after the end of the contract.

Article 10: Data Protection (GDPR)

Nettoyex processes the Client's personal data (name, address, email) in accordance with the General Data Protection Regulation (GDPR). This data is used exclusively for customer management, invoicing, and the provision of services.

Nettoyex acts as the data controller. The data collected is processed for the following purposes and periods:

In accordance with the GDPR, the Client has the following rights:

1. Right of access and rectification: Consult and modify your data.

2. Right to erasure: Request the deletion of one's data (except for legal obligations of retention).

3. Right to object: To oppose the use of data for marketing purposes.

4. Right to portability: Receive your data in a structured format

These rights can be exercised by a simple written request accompanied by proof of identity sent to the following address: administration@nettoyex.be.

Article 11 : Disputes and Applicable Law

The Belgian law is the only applicable law. In the event of a dispute, and after an attempt at amicable resolution, only the courts of the district of the registered office of EVLer Group (Brussels) will have jurisdiction.